Return Policy

You are our priority, which is why we have simplified our return policy!

Quality: If a reasonable quality issue makes you dissatisfied with your order, we commit to rectify the situation. We will prioritize your replacement and reproduce and resend it at no additional cost to you.

Returns: If, for any reason, you are not satisfied with your purchase and wish to return it, please feel free to contact us. Send us an email at support@orbanoc.com or use our chat feature to inform us of your decision. However, please be aware that return costs will not be covered unless there is a valid reason for the return.

Damaged Products: If you receive a damaged product, please contact us within 14 days of receiving the product at support@orbanoc.com with photos of the damaged items. We will ship a replacement if available. If a replacement is not available, we will refund the full amount of your purchase.

Refund Exceptions: We cannot offer you a refund if:

• You provided an incorrect or insufficient address.
• You have an unclaimed package/mail because you did not pick up your package at your local post office/locker, etc.
• You did not receive your package when you hoped (e.g., for a gift) because we have no control over shipping times. Customs clearances and logistical delays play a major role in the overall shipping time.
• Discounted products are not eligible for return.

Proof of Quality: If the product is damaged or has quality issues, we require proof of the problem (Please send us an email with photos confirming poor performance, poor quality, or a damaged kit). Note that this photo proof is used for documentation and quality assurance purposes to continue improving our products.

Once the Return case is accepted and confirmed, you will receive a Return address by email - you need handle the package to the nearest post office.

Refund: In the case of a refund, please allow 3 to 5 days for the funds to be received in your bank account.

We are here to support you, so please do not hesitate to contact us with all your concerns. Thank you for choosing Orbanoc.